Terms and Conditions

You must be at least 18 years old. If you are signing up on behalf of a company, you confirm you are authorised to bind that company to these Terms.

• Plans are billed monthly in advance through Stripe.
• All prices are in GBP and exclusive of VAT unless stated otherwise.
• Subscriptions renew automatically until you cancel.
• You can upgrade, downgrade, or cancel at any time through the Stripe customer portal linked from your dashboard.
• If a payment fails, we may suspend access until it is resolved.

You can cancel at any time. Your subscription will continue until the end of the current billing period and will not renew. We do not provide pro-rata refunds for partial months except where required by consumer law.

• Each plan includes a monthly allowance of credits.
• Unused credits do not roll over.
• We may apply rate limits or contact you if we detect abuse, scripted bulk generation, or use that exceeds reasonable personal or retail browsing volume.

When you upload product images, slab images, prompts, or any other content to the dashboard, you keep ownership. You grant us a non-exclusive licence to host, process, and display that content strictly for the purpose of providing the service to you and your end users.

You warrant that:

• You own the content, or have all necessary rights to upload and use it with our service.
• It does not infringe anyone else's intellectual property rights.
• It is not unlawful, defamatory, obscene, or harmful.
• It does not contain other people's personal data without a lawful basis.

If you publish end-user submissions to your public gallery, you are responsible for reviewing and moderating them before they appear.

We may remove, refuse to display, or take down any content at any time and at our discretion — including end-user before/after submissions that you have approved — from your gallery, the public gallery at visualiseo.co.uk, or both. We may do this for any reason, including where content breaches these Terms, raises a legal, safety, or data-protection concern, or, in our reasonable judgement, does not meet the quality or presentation standards we set for our public gallery. Approving a submission does not guarantee that it will be displayed or remain displayed, and we offer no service level for gallery display.

When end users interact with our widget on your website for the purpose of generating a render, you are the data controller and we are the data processor acting on your instructions. Our Data Processing Agreement applies automatically when you subscribe and forms part of these Terms.

When an end user opts in to publish their before/after render to the public gallery, the processing is joint-controller between you and us under Article 26 UK GDPR. A plain-English summary of that arrangement is at /legal/joint-controller-summary. A full Joint Controller Agreement is incorporated into these Terms and will be countersigned on request by emailing legal@visualiseo.co.uk.

As controller / joint controller, you are responsible for:

• Providing your end users with clear privacy information and a lawful basis for processing their uploads.
• Moderating gallery submissions on your own site and before publication to either gallery.
• Co-operating with us on data-subject requests and complaints. We capture end-user consent at the widget and operate the primary complaints channel; we will forward you any requests where relevant.
• Not republishing end-user images beyond your gallery and visualiseo.co.uk without obtaining further lawful basis from the end user.

The Online Safety Act 2023 and any applicable age-assurance duty are the joint responsibility of every organisation that makes the widget available to end users. Our own contribution is the widget-level pre-flight notice, the 18+ acknowledgement, and the restriction that prohibits photos of people. You remain responsible for compliance on your own site.

For data we process as our own controller (server logs, security telemetry, aggregated usage), we are governed by our Privacy Policy.

Public Quotes lets you buy an enquiry made by someone who asked for a worktop quote on our own website. You pay in credits; in return you receive that person's name, email address and phone number. Before you buy, the enquiry is shown to you with those details removed.

You become an independent controllerof that person's personal data the moment you receive it. You are not our processor for it and we are not joint controllers of it. You are responsible for handling it under UK GDPR and the Privacy and Electronic Communications Regulations, under your own privacy notice, and for answering any request the person makes to you directly.

By buying a lead you agree that you will:

• Contact the person only about the job they asked to be quoted for.
• Not sell, rent, share or otherwise pass their details to anyone else, and not use them for any other customer, campaign or purpose.
• Not add them to a marketing list, newsletter or automated sequence without obtaining their separate consent yourself. The consent they gave us does not transfer to you for anything beyond this enquiry.
• Stop contacting them immediately on request, and honour any access, correction or erasure request they make to you, without referring them back to us.
• Delete their details when you no longer need them for this enquiry.

Leads are not exclusive. Other companies can buy the same enquiry, up to a limit we set. The number who already have is shown to you before you buy. Buying does not reserve, guarantee or promise you the work, and credits spent on a lead are not refundable simply because the person chose someone else or did not reply.

If a lead was not genuine — a fake enquiry, a duplicate, or contact details that do not work — report it from the lead page. We review reports and refund the credits where the lead was not genuine. Whether to refund is our decision, made case by case.

Breaching this section is a material breach. We may withdraw your access to the board, suspend or terminate your account under section A.10, and where required report the matter to the ICO.

• Your API key authenticates every widget install on your behalf. Keep it secret.
• You are responsible for any use made under your API key.
• We provide domain allowlisting as an additional safeguard — keep the list current.
• If you suspect your key has been compromised, rotate it immediately from the dashboard.

We aim for high availability but do not warrant uninterrupted service. Planned maintenance, third-party provider outages (for example Stripe, Google, OpenAI, Neon, or Vercel), and events outside our reasonable control may affect availability. No formal uptime SLA is offered on the Starter or Professional plans. An SLA may be available under a separate Enterprise agreement.

We may add, change, or remove features over time to improve the service. If we make a material change that disadvantages you, or change your subscription price, we will give you at least 30 days' notice by email before the change takes effect. You can cancel before then if you do not accept the change.

We may suspend or terminate your account without notice if:

• A payment fails and is not resolved after reasonable reminders.
• You breach these Terms or use the service unlawfully.
• You fail to meet your data protection obligations to your end users after we ask you to.
• Your use poses a risk to the service, other customers, or the public.

On termination, your data will be retained and deleted as described in our Privacy Policy and the DPA.

This part applies every time you use the visualiser, wherever you find it: embedded in a retailer's website, or running on visualiseo.co.uk. Older versions of these Terms described Part B as applying only on a retailer's site; it applies in both places.

Where a section below says “the retailer”, it means the business whose website you are using the visualiser on. If you are using it on visualiseo.co.uk there is no third-party retailer, and Visualiseo takes that role — including for data protection, where we are the sole controller of your use of the tool and our Privacy Policygoverns it. On a retailer's site the retailer is the controller and we act on their instructions, as set out in section A.6.

You accept this part by using the tool. Some sites show you a short rules screen and ask you to tick it before your first render; others tell you these Terms apply and link to them. Either way, the points in sections B.1 to B.3 apply in full, and using the visualiser means you accept them and confirm each of the statements in section B.1a.

You must be 18 or over to use the visualiser. By using it you confirm that you meet this requirement. If you are under 18, do not use it.

By uploading a photo and generating a render, you confirm that:

• You are 18 or over.
• You will not upload a photo of any person, including yourself, and will not try to get around the automated check that enforces this.
• You will not uploadanything showing names, addresses, licence plates, or documents — whether yours or anyone else's.
• You understand renders are AI-generatedand may differ from the real product's colour, finish, or style. They are a visual preview, not a representation about the product.
• You understand your photo is sent to an AI sub-processor to produce the render and is automatically deleted within 48 hours, that we keep no copy of it, and that it is never used to train AI models.
• You understand location and camera metadata (EXIF, GPS) is stripped automatically before your photo is processed.
• You understand the render is only kept if you choose to save or share it on the result screen, and that publishing to a public gallery is opt-in, reviewed before it appears, and withdrawable at any time.
• You give explicit consent, for the purposes of Article 9(2)(a) UK GDPR, for us and our AI sub-processors to process your photo — including anything in it that might incidentally suggest something about you falling into a special category (for example religion, ethnicity, or health). You can withdraw this at any time by closing the visualiser without continuing, and afterwards by emailing privacy@visualiseo.co.uk.
• You understand you have the right to make a complaintat any time, and to complain to the Information Commissioner's Office.

These are the same points shown on the rules screen inside the tool. They apply whether or not that screen was shown to you.

The visualiser is for photos of spaces only — kitchens, worktops, floors, gardens, and similar. We run an automated check on every upload and reject images that appear to contain a person. You are responsible for every photo you upload.

You must not upload:

• Photos of any person, including yourself. Photos of people are not permitted on the service.
• Any photo of a child, under any circumstances.
• Photos containing visible names, addresses, licence plates, documents, or anyone else's personal data.
• Photos that are unlawful, obscene, violent, defamatory, hateful, or infringe someone's rights.
• Content you do not own the rights to upload.

We may remove or refuse uploads that breach these rules and, if necessary, ban further use from your device or IP address. Creating or attempting to create intimate or sexualised synthetic images of any person without that person's consent is a criminal offence under the Sexual Offences Act 2003 (as amended by the Data (Use and Access) Act 2025). Our service is not capable of producing that content and we cooperate with law enforcement in respect of any attempt to misuse it.

• Renders are produced by third-party AI models (Google Gemini, Google Cloud Vertex AI, or OpenAI — see our sub-processor list). They are visual previews only.
• They may contain inaccuracies, artefacts, or stylisation — they are not a promise about how a product will actually look in your space.
• We disclose AI-generated renders as such. Every image displayed in our public gallery carries a visible “AI-generated” label.
• The business selling the product — not the visualiser — is responsible for the product itself and for any promises made about it. Where you are using the tool on visualiseo.co.uk, we do not manufacture, supply, or fit anything shown in a render, and a render is not an offer or a quotation.
• You are free to download, save, or share your own render for personal use. For commercial use, check with the business supplying the product.

When you click Save on the result screen, you can choose independently whether to:

• Save on this device— the render is kept in your browser's local storage on the device you used. It is never sent to our servers. You can delete it at any time from your browser's storage or from the widget's recent-renders panel.
• Share publicly— your before/after images are submitted to both the retailer's gallery and our public gallery at visualiseo.co.uk. The retailer reviews every submission before it appears publicly. This is your explicit consent for the purposes of Articles 6(1)(a) and 9(2)(a) UK GDPR and covers both destinations. We and the retailer are joint controllers for this processing.

If you used the visualiser on visualiseo.co.uk there is no retailer gallery: sharing publishes to our public gallery only, we are the sole reviewer, and we are the sole controller of that processing. Everything else in this section — the review before publication, the explicit-consent basis, and your right to withdraw — applies unchanged.

You do not have to choose either option. If you close the Save popup without ticking either box, the render is not retained. You can still download it using the Download button.

Withdrawing consent.You may withdraw consent to public sharing at any time, and withdrawal is as easy as giving consent. When you tick “Share publicly” we provide you with a tokenised withdrawal link that you can use without having to contact us. You can also email privacy@visualiseo.co.uk or use our complaints form at /complaints. Withdrawal takes effect immediately as to further display, and we will remove the image from both galleries as soon as reasonably practicable and in any event within 30 days.

On the result screen you can tick “Email me this render” and enter your email address. By doing so:

• You ask us to send the render to the address you provide.
• You agree that the address and the render are shared with the retailer whose widget you used, so they can follow up with you about that product. The retailer handles that information under their own privacy notice.
• Receiving ongoing marketing (news, products, and offers) from the retailer is a separate, optional opt-in next to the email field. It is never ticked for you, and you can decline it or withdraw it later at any time.

If you used the visualiser on visualiseo.co.uk, the retailer in that sentence is us. Your address and render are not passed to any third-party retailer, and the optional marketing opt-in is an opt-in to hearing from Visualiseo. The one exception is if you separately ask for a quote — section B.5a explains what happens then, and nothing here overrides it.

How this data is handled is described in our Privacy Policy. We never sell your email address.

If you ask for a worktop quote on visualiseo.co.uk, we pass your enquiry to worktop companies so they can quote for the work. This section applies only to quotes asked for on our ownsite — a quote form on a retailer's website is between you and that retailer.

We ask you to confirm that you are happy to be contacted about the job. That confirmation is not pre-ticked and the enquiry is not sent without it. If you give it:

• Companies subscribed to Visualiseo see your enquiry without your name, email address or phone number — the job details, any photos or visualisation you attached, and your town or postcode.
• A company can then pay us to be given your name, email address and phone number so they can contact you.
• More than one company may do so, up to a limit we set, so you may hear from several.
• Each company that receives your details is responsible for them from that point and must contact you only about this job. They must not sell them on or add you to a marketing list without asking you separately.

You can change your mind at any time by emailing privacy@visualiseo.co.uk. We will take the enquiry off the board so no further company can buy it. We cannot take your details back from a company that already has them — ask that company directly, and we will tell you who they are.

Any price or estimate you are shown, here or by a company that contacts you, is an estimate based on what you told us. It is not a quotation, an offer, or a fixed price, and no contract arises between you and any company through this website. Your contract, if you go ahead, is with that company directly and on their own terms. We are not a party to it, do not vet, endorse or recommend any company, and are not responsible for the work they do or the prices they charge.

Our Privacy Policy explains this in full, including how long we keep the enquiry.

Your photo is sent to an AI sub-processor to generate your render and is automatically deleted by that provider within 48 hoursunder the provider's file-API retention policy. We do not keep a copy. It is never used to train AI models. Location and camera metadata (EXIF, GPS) is stripped before processing. Full details are in our Privacy Policy.

You must not:

• Attempt to reverse-engineer, attack, or disrupt the visualiser or our servers.
• Use automated tools to submit uploads at scale.
• Attempt to bypass the photos-of-people restriction.
• Impersonate another person or misrepresent your identity.
• Use the visualiser to harass, defame, or harm anyone.
• Open multiple accounts to get around a free-render limit or the purchase cap in section B.8.

You can generate a number of renders free. After that you can buy credits from your account on visualiseo.co.uk. One credit is one render. Credits are a one-off prepaid purchase, not a subscription — nothing renews and we never charge you again unless you buy another pack. Payment is taken by Stripe. Prices shown include VAT where it applies.

Credits bought here are personal to your account. They can be spent on the visualiser on our own website only — they cannot be spent through a retailer's widget, and they cannot be transferred, sold, or exchanged for cash.

If a render fails.

If we charge a credit and do not give you a render — the generation fails, times out, or errors — the credit is returned to your balance automatically. If that does not happen, email support@visualiseo.co.uk and we will put it right. A render that works but that you simply do not like is not a failed render: the output of an AI model varies, and section B.3 explains why we cannot promise a particular result.

Your right to cancel.

Credits are digital content supplied immediately. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you normally have 14 days to cancel a distance purchase. By completing checkout you ask us to make the credits available straight away and acknowledge that you will lose that right once you have started using them. In practice:

• Spent none of the pack? Tell us within 14 days and we refund it in full, no reason needed.
• Spent some of it? The right to cancel is lost for that pack, but we may still refund the unused portion at our discretion — ask.

Refund requests go to support@visualiseo.co.uk. Refunds are made to the card you paid with, within 14 days of us accepting the request. Nothing here affects your non-waivable statutory rights, including your rights under the Consumer Rights Act 2015 if the credits are not supplied as described.

Expiry.

Credits expire 12 months after the day you buy them, and where a balance contains credits bought at different times we always treat the oldest as spent first, so a later purchase never shortens the life of an earlier one. We will extend the expiry free of charge on request — email us before or after the date and we will reinstate them. The expiry exists so we are not carrying an open liability indefinitely, not to catch anyone out.

Purchase cap.

You can buy up to 200 credits in any rolling 30-day period. The cap is there to keep consumer pricing for consumers; if you need more than that you are running a business, and our business plans are priced for it. We may refuse or reverse a purchase that is plainly trade use dressed up as personal use.

Changes and closure.

We may change pack prices or the number of credits a render costs. A change never affects credits you have already bought: a credit you hold is always one render. If we withdraw the consumer visualiser altogether, we will refund the credits you have left and unused.

If we suspend or close your account because you have breached these Terms — for example by uploading photos of people, or opening accounts to dodge the cap — unused credits are forfeited. If we close your account for any other reason, we refund them.

• Visualiseo, the widget software, the dashboard, and everything we have built belongs to us.
• You keep ownership of the content you upload.
• Rights in AI-generated output are subject to the terms of the underlying AI provider. You may use your own renders for personal and, where the retailer permits, commercial purposes.

The service is provided “as is” and “as available”. To the fullest extent permitted by law we exclude all implied warranties, including implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement. Nothing in these Terms excludes or limits your non-waivable statutory rights as a consumer, including under the Consumer Rights Act 2015.

To the fullest extent permitted by law:

• We are not liable for indirect, consequential, special, or incidental losses, loss of profits, loss of business, or loss of data.
• Our total aggregate liability to you for all claims arising out of or relating to the service is limited to the fees you have paid to us in the twelve months before the claim arose (for paid subscribers) or £100 (for end users and free accounts).

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, for breach of any non-waivable statutory rights under the Consumer Rights Act 2015 or Section 49 of the Consumer Rights Act 2015 (reasonable care and skill), or for any other liability that cannot lawfully be excluded.

You will indemnify and hold us harmless against any third-party claim arising from: (a) the content you upload or enable to be uploaded; (b) a breach by you of Clause A.6 (data protection) or of Clause A.5 (your content warranties); or (c) an intellectual-property-rights claim brought by a third party in respect of content you supplied.

Your total aggregate liability under this indemnity is subject to the same cap as Clause C.3. This indemnity does not apply to matters caused by our breach of these Terms or by the service itself.

We are not liable for failure or delay in performance caused by events outside our reasonable control, including outages at our sub-processors (Google, OpenAI, Stripe, Neon, Vercel, Resend), network failures, or legal or regulatory requirements.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or relating to these Terms, except that consumers resident in another part of the UK keep the benefit of mandatory local laws.

We may update these Terms from time to time. For account holders we will give at least 14 days' notice by email before a material change takes effect. For end users, the current version on this page always applies. Continuing to use the service after a change means you accept the updated Terms.

If any part of these Terms is held to be unenforceable, the remaining parts continue to apply. These Terms (together with our Privacy Policy and the DPA) are the whole agreement between us on this subject.

• General support: support@visualiseo.co.uk
• Legal notices: legal@visualiseo.co.uk
• Privacy and data requests: privacy@visualiseo.co.uk
• Electronic complaints form: /complaints

Formal legal notices may also be served by post to our registered office: